How refunds work for the founder plan now and for subscriptions after launch. Last updated 21 October 2026.
The founder plan is a one-time payment of £59 for the first year of the Starter plan, starting on the day the UK beta opens. You can ask for a full refund at any time before your access starts, for any reason, and it is processed without questions. Should the product not launch by 30 June 2027, every founder payment is returned automatically; nobody has to ask.
Once your access has started, the subscription rules below apply, counted from the day you received access rather than the day you paid.
Monthly and annual plans can be cancelled at any time from your account, and access continues until the end of the period already paid. For a first purchase, you have 14 days from the start of access to ask for a full refund if the product is not what you expected. After that, monthly plans are not refunded for the current month, and annual plans are refunded for the unused full months when you ask within the first 60 days.
If something on our side stops you using the product for more than seven consecutive days, we refund that period whether or not you ask.
Email hello@tenancytally.com from the address you bought with, or reply to any email from us. Refunds are issued by Paddle, our merchant of record, to the card or PayPal account you paid with, and usually show within 5 to 10 working days depending on your bank. Paddle's own buyer terms also apply; you can reach them through the link on your receipt.
Charges older than 60 days on annual plans, months already used on monthly plans, and payments made by someone who has had a previous refund for the same product and bought again. VAT is refunded together with the price.